Returns & Exchanges

At Luminox, we want you to be completely satisfied with your fashion purchase, which is why we offer a seamless 30-day return policy for all unworn items. If your new pieces don't fit perfectly or meet your expectations, our dedicated team is here to ensure a smooth exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all designer tags and hygiene seals are still attached and intact.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location near you.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.